Data Privacy Policy

This page explains how we collect, use and protect your personal information when you create an account, visit our site or use our services. We take your privacy seriously and set out, in clear terms, the types of data we handle, why we process it and the options available to you as a user based in the United Kingdom.

Types of data we collect

We collect several categories of information to provide and improve our services, to meet legal obligations and to keep accounts secure.

Personal data

This includes name, date of birth, contact details (email, phone number), postal address and identity documents where verification is required. We collect personal data when you register, verify your identity, or contact our support team.

Technical data

Technical data covers device identifiers, IP address, browser and operating system, app and session data, and basic diagnostics. We use this information to maintain service performance and to help protect accounts.

Transactional data

Transactional data includes payment card or cashier references, purchase and deposit history, session attendance and customer service records. We keep transaction records to manage accounts and to meet our record-keeping obligations.

How we use your information

We use data to operate your account, verify identity, process payments, provide customer support, prevent fraud and comply with legal requirements. We also use aggregated or anonymised data to improve our services and to understand usage patterns. We do not use your personal data for purposes beyond those you would reasonably expect without prior notice.

Data protection practices

We use reasonable technical and organisational measures to protect information in transit and at rest, including encryption, access controls and regular security testing. Access to personal data is limited to authorised staff and third parties who need the data to deliver services. No system is completely secure, but we review safeguards regularly to reduce risk.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember preferences and provide analytics. You can control cookie settings through your browser or device. Details of the categories of cookies we use and how to manage them are available in our cookie settings on the site.

Your rights

You have rights to access the personal data we hold about you, to request correction, to request deletion subject to legal and operational limits, and to object to or restrict certain processing. You may also request a portable copy of data you provided to us in a structured, commonly used format.

Access, correction and deletion

To exercise your rights contact us at [email protected]. We will respond to verified requests in line with applicable law and may ask for proof of identity before acting on a request. In some cases we may need to retain certain records for legal or regulatory reasons.

Information sharing and third parties

We share data with service providers who act on our behalf for verification, payments, hosting, analytics and customer support. We may also share information where required by law or to prevent fraud. Any third party we use is required to keep your data secure and to process it only for the purposes we specify.

Privacy policy updates

We may update this policy from time to time. We will post the revised version on this page with the date of the latest update. You should review the policy periodically; continued use of our services after changes indicates acceptance of the updated policy.